Question 1

How much does it cost to post a task?

Accepted Answer

Posting a task on Sajilowork is free. You only pay when you accept an offer and funds are held securely until the work is completed to your satisfaction.

Question 2

What methods of payments are supported?

Accepted Answer

We support secure platform payments including wallet balance and supported local payment methods. Funds are held until you approve the delivered work.

Question 3

Can I cancel at anytime?

Accepted Answer

You may cancel before work begins without a fee. After an order is in progress, cancellation terms depend on how much work has been completed. Contact the seller or support if you need help resolving a cancellation.

Question 4

How do I choose the right Tasker?

Accepted Answer

Compare offers by price, availability, and profile details. Read ratings and reviews from other customers before assigning someone to your task.

Question 5

How do I get a receipt for my purchase?

Accepted Answer

A receipt is emailed to you after payment is confirmed. You can also download invoices from your dashboard under Payments or Order history at any time.

Question 6

When is payment taken?

Accepted Answer

Payment is secured when you accept an offer. Funds are held in escrow and released to the Tasker after you approve the completed work, similar to trusted marketplace models.

Question 7

What if I need to cancel a task?

Accepted Answer

Either party may cancel depending on task status. Fees may apply after an offer is accepted. See our cancellation policy for full details.

Question 8

Which license do I need?

Accepted Answer

Standard packages include commercial use for one project. If you need extended rights, white-label usage, or resale, message the seller before ordering so the correct license can be added to your package.

Question 9

How do I get access to a theme I purchased?

Accepted Answer

Source files and deliverables are shared in the order workspace once the seller completes the work. You will receive a notification when files are ready to download.

Question 10

How do Taskers get paid?

Accepted Answer

After the poster approves completion, payment is released to the Tasker through the platform wallet and supported payout methods.

Question 11

Is my personal information safe?

Accepted Answer

We use verification, secure payments, and platform messaging to reduce risk. Read our Privacy Policy for how we handle your data.

Question 12

Can I communicate off the platform?

Accepted Answer

We recommend keeping all task communication on Sajilowork so support can help if there is a dispute or payment issue.

Question 13

How do I contact support?

Accepted Answer

Use the Contact Us page to email our team. Include your account email and task ID for faster help.

FAQ