Cancellation policy

The task poster (customer) or the assigned tasker may cancel a task, depending on its status.

Completed or already cancelled tasks cannot be cancelled again.

Cancellations must be done through the platform so escrow, fees, and moderation rules apply correctly.

Cancellation fees depend on how far the task has progressed. Amounts are calculated from the task budget and current platform fee rules.

• Before an offer is accepted (open / draft): typically no cancellation fee.
• After an offer is accepted (assigned / funded): a cancellation fee may apply (for example, a percentage of the task amount).
• While work is in progress or pending approval: a higher cancellation fee may apply, and part of the payment may be released to the tasker as compensation.

If payment was held in escrow, funds are returned or split according to the task status at cancellation.

Refunds are processed through the platform wallet and payment system — not via off-platform transfers.

Any applicable cancellation fee is deducted from your next payout or wallet balance as described at checkout.

Frequent cancellations may trigger moderation under platform rules, including temporary account suspension.

Suspensions are based on the number of cancellations you initiated within a defined period (for example, more than five cancellations in 30 days may result in a 24-hour suspension).

While suspended, you may be unable to post tasks, submit offers, or perform other restricted actions.

If you disagree with a cancellation outcome or fee, open a dispute from the task or contact support before completing work off-platform.

Keep all communication on Sajilowork so we can review messages and payment history.

Confirm scope and timing before accepting an offer.

Use questions on the task page to clarify details early.

If plans change, cancel as early as possible — fees are lowest before assignment.